We are committed to respecting the privacy of all users of this website.
The types of information that may be collected as a result of your use of this Website are:
We will not make any attempt to identify you or your browsing activities from the collection of this information.
If you choose to register as a member of the Website, then some personal information will be recorded against your user profile. It will only be used for the purposes of enabling us to:
VACCHO has a Privacy Policy which outlines in more detail how we collect, store and use your personal information. You may view VACCHO’s Privacy Policy here.
In this privacy statement, “VACCHO” means the Victorian Aboriginal Community Controlled Health Organisation Inc ABN 67 498 114 972 and “we” and “us” refer to VACCHO, and “our” has a similar meaning. “Website” means the website located at www.vaccho.org.au
VACCHO is legally required to comply with legislation dealing with privacy. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information. The Privacy Act includes 13 Australian Privacy Principles (APPs) that apply to the handling of personal information. This privacy policy sets out how we intend to comply with the NPPs when handling personal information.
VACCHO is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and Privacy Amendment (Private Sector) Act 2000 (Cth) together with other relevant state laws in relation to the management of personal information.
This Website Privacy Policy describes our policies and procedures on the collection, holding, use and disclosure of your personal information and should be read together with our Terms of Use.
What is personal information?
When used in this Policy, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How do we collect personal information?
We may collect your personal information if you:
This collection may be required to allow you to:
Collecting personal information through our website
In some cases, we may also collect your personal information through the use of “cookies”. When you access one of our websites, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to recognise your computer or internet enabled device, and whether you have already registered and greet you each time you visit our website/s. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic and engagement patterns, to determine which areas of our website have been visited and to measure overall, aggregate transaction patterns. We use this to research our website visitor’s habits and what they are looking for and accessing, so that we can continually improve our services, programs, content and resources. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Our websites use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Our websites and mobile applications also use the following Google Analytics Advertising Features:
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.
By using our websites and mobile applications, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
We also use Site Improve to identify audience habits and behaviours so that content and User Experience-related issues can be resolved, enhancing the overall website experience for users.
Our website use marketing automation tools that send communications (such as email or SMS) using a number of different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.
What personal information do we collect?
We collect the personal information which you provide to us. This may include your name, address, age or date of birth, telephone number, organisation, service or educational institution details, email address, communication preferences, professional learning, or the amount you have donated. In some cases, with your consent (for example, if you apply to register as a member or volunteer), we may also collect health information about you, such as your medical history.
If you order certain resources, or make a donation to us, you may also provide credit card details and other information which will allow us to process your request and make the transaction.
We may also request:
The choice of how much information you provide to us is yours, but if you want to register as a member of, or have a user account on our websites, order printed or download digital resources, make a donation, or otherwise participate in our professional learning modules, programs and events, we require certain information from you in order to provide those services.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing with us that way. For example, if you contact us by telephone with a general question, we will not ask for your full name unless we need it to answer your question.
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
If you want to share a story that includes another person’s experience of anxiety, depression or suicide in which that person will be identifiable, you must seek permission from the individual or next of kin first and let them know about our Privacy Policy. Some people may not want their experience made public. It is important to consider the impact and respect the wishes of others affected by the same story as you.
How does VACCHO use your personal information?
The personal information you provide to us may be used by us for the following purposes:
If you access the interactive elements of our mobile applications and websites (including online forums and Be You professional learning), only your display name will be shown online. We recommend that you do not post information online that may identify you or anyone else such as your address, email address or phone number. If you do post personal information online, your personal information may be identified, recovered and displayed by internet search engines.
Regardless of where in the world you reside, VACCHO may transfer your data to Australia and process and store it there.
Other than for the purposes described above, we will not use your personal information without your prior consent.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or suppress your personal information.
Disclosure of personal information
Personal information will only be disclosed to third parties in accordance with this Privacy Policy. Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to:
We may also disclose your personal information if:
We only disclose your health information for the purposes for which you gave it to us or for a directly related purpose you would reasonably expect or if you agree.
We do not directly disclose personal information to recipients located overseas.
Accessing and correcting personal information
You may request access to your personal information collected by us and ask that we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).
If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
Changes to this Privacy Policy
This Privacy Policy may change from time to time. Any updated versions of this Privacy Policy will be posted on our websites and will be effective from the date of posting.
This Policy was last updated in August 2020.
Meanings
References to “VACCHO”, "we", "us" and "our" are references to the Victorian Aboriginal Community Controlled Health Organisation Inc ABN 67 498 114 972.
How to contact us
Email: privacy@vaccho.org.au
Post: Attention: The Privacy Officer
VACCHO
17-23 Sackville Street
Collingwood VIC 3066