This qualification reflects the role of business or practice managers who manage the operation of small to medium sized health practices.

Career opportunities and pathways

Completion of this qualification will assume a variety of job roles and undertake advanced tasks, including supervisory in the Aboriginal and/or Torres Strait Islander primary and community health care sector as:

• Manager of an Aboriginal Community Controlled Health Organisations (ACCHOs)
• Business manager
• Practice manager
• Program manager
• Service manager

This qualification can lead to other higher-level qualifications such as:

• Advanced Diploma of Business
• Advanced Diploma of Leadership and Management

Entry requirements

Prospective students are required to provide, at a minimum, one to two years vocational experience within a health practice at a supervisory or higher level.

Prior to enrolment, all applicants are required to attend an interview. Applicants must be at least 18 years of age at time of course commencement. Admission requirements are completion of a Language, Literacy and Numeracy assessment.

All students need to be able to obtain a Police Check and a volunteer Working with Children Check.

Duration and training delivery

The Diploma of Practice Management is delivered flexibly over 18 months. The training delivery is online and consists of interactive, real time online classes, seminars and assisted self-directed learning.

Units of study

Total number of units = 15

10 Core units:

• CHCDIV001 Work with diverse people
• CHCLEG003 Manage legal and ethical compliance
• HLTADM004 Manage health billing and accounting system
• HLTINF003 Implement and monitor infection prevention control policies and procedures
• HLTWHS004 Manage work health and safety
• BSBCUS501 Manage quality customer service
• BSBFIM501 Manage budgets and financial plans
• BSBMED301 Interpret and apply medical terminology appropriately
• BSBMGT502 Manage people performance
• BSBRSK501 Manage risk

5 elective units:

• BSBHRM405 Support the recruitment, selection and induction of staff
• BSBMGT517 Manage operational plan
• BSBWOR502 Lead and mange team effectiveness
• HLTADM001 Administer and coordinate Tele-health services
• CHCPRP003 Reflect on and improve own professional practice