This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.

They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.

Career opportunities and pathways

Completion of this qualification will assume a variety of job roles and undertake a broad range of tasks including

• Administration Manager
• Customer Service Representative
• Personal Assistant

Further learning and career pathways include:

• BSB50120 Diploma of Business
• BSB50420 Diploma of Leadership and Management

Entry requirements

Prior to enrolment, all applicants are required to attend an interview.

All students need to be able to obtain a Police Check and a volunteer Working with Children Check.

There are no placement requirements for this certificate.

It is advised that candidates are currently in the workforce to support the application of skills and knowledge in the achievement of assessment outcome.

Duration and training delivery

16 to 18 months.

Units of study

Total number of units = 12

5 Core units:

• BSBLDR411 Demonstrate leadership in the workplace
• BSBLDR413 Lead effective workplace relationships
• BSBXCM401 Apply communication strategies in the workplace
• BSBXTW401 Lead and facilitate a team
• BSBOPS402 Coordinate business operational plans

7 Elective units:

• BSBPEF401 Manage personal health and wellbeing
• BSBPEF402 Develop personal work priorities
• BSBWHS411 Implement & monitor WHS policies, procedures & programs
• BSBLDR412 Communicate effectively as a workplace leader
• BSBLDR414 Lead team effectiveness
• BSBXCS401 Maintain security of digital devices
• BSBPMG430 Undertake project work